In the world of demanding consumers who exchange questions and quick answers with businesses on a daily basis, chatbots have been used for some time to promote communication, better user experience, greater competitive advantage and optimized automated interaction. The main advantage of chatbots is definitely better and constant customer support, as they can get answers to the most common questions at any time right away. However, the possibilities of using talking robots do not end with common questions and easy communication, as talk robots are used in sales, personalisation of information, advice and service. Chatbots have so far grown into environments where the chatbot has evolved into a digital assistant who performs different tasks, has different skills and communicates with customers through different channels.